FAQ

FAQ 

 

Which Whales Will You See in Reykjavík? 

Join us on an unforgettable whale-watching tour from Reykjavík! 

In Faxaflói Bay, the most commonly spotted whales include majestic humpback whales, minke whales, playful white-beaked dolphins, and shy harbor porpoises. 

While sightings can’t be guaranteed, we’re committed to your experience—if you don’t see any whales, we offer a free return ticket to try again!

What time is best to see whales?

Best Time for Whale Watching in Reykjavík Although whale-watching season peaks from April to October, we’re fortunate to have year-round whale sightings in Reykjavík’s Faxaflói Bay. 

Check our Daily Diary for real-time updates on recent whale activity and sightings! 

Whale behavior varies daily, so any time can be the perfect time to spot these incredible creatures.

Can You See Whales and Puffins Together? 

While we don’t offer a dedicated combo tour for whales and puffins, it’s possible to see puffins from a distance during the summer months! 

Our RIB Express Whale Watching tours even make a brief stop at nearby puffin islands during the summer breeding season, adding to your Reykjavík wildlife experience.

How Close Will We Get to the Whales? 

We follow strict guidelines in partnership with IceWhale to ensure safe and respectful whale watching. 

The distance depends on the whales themselves—sometimes they approach the boat, while other times they may stay further away. If they’re too distant for a good sighting, we offer a free return ticket so you can try again.

What to Wear on a Reykjavík Whale Watching Tour?

It’s colder on the water than on land, so dress warmly! 

We provide insulated overalls, but we also recommend wearing warm layers, sturdy shoes, a hat, and gloves. On sunny days, bring sunglasses and sunscreen—the Icelandic sun can be surprisingly strong at sea.

Are Dolphins Whales? 

Yes! Dolphins are actually a type of whale, which surprises many people. 

You might spot playful white-beaked dolphins alongside larger whales during your tour in Faxaflói Bay.

Where can i check the tour status?

Stay Updated on Whale Sightings and Tour Status Visit our Daily Diary to check the latest updates on whale sightings and tour status. 

Our real-time updates make it easy to plan your whale-watching adventure in Reykjavík.

When Can You See the Northern Lights in Iceland? 

The magical Northern Lights are visible in Iceland from late August until mid-April, when the nights are dark enough to reveal their beauty. Our Northern Lights by Boat tours run from September 1st to April 15th. During the summer months, Iceland’s long daylight hours make it too bright to see the Northern Lights, even at night.

How We Decide to Sail for Northern Lights Tours?

 Each afternoon, we assess weather conditions, cloud coverage, sea state, and Northern Lights activity to determine if we can safely sail. We are dedicated to providing a memorable and comfortable experience, which means only setting sail in optimal conditions.

What Happens if There’s a Strong Northern Lights Forecast but Rough Seas? 

On certain nights with a high Northern Lights forecast but rough seas, we sometimes offer guests the chance to join a Northern Lights bus tour instead. You can still keep your ticket for the Northern Lights by Boat tour and use it on a different night for the full experience.

Puffin Express Tours in Reykjavík 

Can You See Puffins on a Tour from Reykjavík?
Yes! Our Puffin Express tours offer a 1-hour adventure from Reykjavík with a 100% puffin sighting success rate.

When Is Puffin Season in Iceland?
Puffins are only in Iceland for their summer breeding season, so our Puffin Express Tour operates from May 1st – August 20th.

Sea Angling Tours in Iceland

 

What Fish Do You Catch on Sea Angling Tours?
Our Sea Angling tours commonly catch fish like cod, pollock, haddock, mackerel, and Atlantic wolffish.

What Type of Fishing Is It?
We use bottom fishing techniques with weighted lines, hooks, and bait for an authentic Icelandic fishing experience.

What’s Included in the Sea Angling Tour?
We provide protective clothing, fishing rods, and bait. We’ll even grill your catch on board and serve it with potatoes and sauce! If you’d like fillets to take home, just let us know at the start of the tour.

Can I See Whales on the Sea Angling Tour?
While it’s rare, there’s a chance of seeing whales, as the fishing grounds overlap with whale feeding areas. However, the tour focus is on fishing.

General FAQ – Tour Information

 

When Should I Arrive for Check-In?
Please arrive at least 30 minutes before departure for a smooth start to your tour. Check-in is located at Geirsgata 11, at the Special Tours office on the corner.

What Time is Hotel Pick-Up?

Whale Watching & Northern Lights Tours: Pick-up starts 1 hour before departure.

Sea Angling and Puffin Express: Pick-up starts 30 minutes before departure. Please be ready at your designated location by then.

Do I Need to Print My Ticket?
No printed ticket is required. However, you’ll need to check in at our ticket office before boarding.

Where Can I Park My Car?

You can find detailed information about parking rates HERE. We recommend using the Parka app for a convenient and hassle-free parking experience.

Paid Parking Lot:
For your convenience, a paid parking lot is available at Geirsgata 11, situated right by the Special Tours office. This location provides easy access to our departure point.

Free Parking Lot:
If you prefer free parking, there is a designated area at Hlesgata, just a 5-7 minute walk from the tour departure point. This option allows you to save on parking costs while still ensuring a secure place for your vehicle.

Are Tours Wheelchair Accessible?
Some tours are wheelchair accessible, depending on wheelchair size. Please contact us at [email protected] for more details.

What Should I Wear on Your Tours?
Dress warmly and wear sturdy shoes, as Iceland’s weather can change quickly. Check the forecast regularly during your stay.

Can I Bring Food on the Tour?
Yes! You’re welcome to bring food and non-alcoholic drinks. Our Whale Watching Classic and Whale Watching Express boats also have a snack bar onboard.

Is There an Age Limit for the Tours?
Most tours have no age limit, except for RIB Express Whale Watching, where participants must be at least 10 years old and 140 cm tall.

What Languages Are Available on the Tours?
All tours are guided in English. During summer, some Whale Watching tours also offer guides in German and Spanish. Please email [email protected] to request a specific language in advance.

What Services Are Available on the Boats?
All boats, except the RIB Express, have restrooms. Our Classic & Express tours also have an onboard cafeteria with food, snacks, and drinks.

Will I Get Seasick?
Seasickness varies by person. We post daily sea conditions (good, rough, very rough, or cancelled) and provide free seasickness tablets in our ticket office and onboard.

Can Pregnant Women Join the Tours?
Pregnant women are welcome on most tours, except the RIB Express Whale Watching trip. In rough sea conditions, we may advise against joining for comfort and safety.

Do I Have to Wear a Life Jacket?
Life jackets are mandatory for children under 12. For others, it’s optional, but life jackets and floatable overalls are available for everyone.

What Sizes of Overalls Are Available?
Our overalls range from infant sizes to adult XXXL.

Can I Split Combo Tours Across Different Days?
Yes! You’re welcome to do combo tours on separate days. Please email [email protected] after booking to arrange this.

What If I Don’t See Anything on My Tour?
If no sightings occur on your Whale Watching or Northern Lights by Boat tour, you’re eligible for a free repeat tour. Just contact our reception team to rebook.

General FAQ – CANCELLATION

 

Why Was My Tour Cancelled?
Tours may be cancelled due to rough sea conditions or low visibility for Northern Lights. We prioritize comfort and safety.

What Happens if My Tour is Cancelled?
If your tour is cancelled, you can reschedule or receive a full refund if you’re unable to rebook. Contact our team for assistance.

How Long for a Refund After Cancellation?
If you booked directly, we process refunds immediately, though your bank may take 3-7 days to reflect it. For third-party bookings, please contact them directly.

Can I Reschedule or Cancel My Tour?
We offer flexible rescheduling, and our 24-hour cancellation policy allows full refunds for cancellations at least 24 hours before the tour. For third-party bookings, check their policies as they may differ.

What Is Your Refund Policy?
We have a 24-hour cancellation policy. Cancel at least 24 hours ahead for a full refund. Third-party policies may vary.

Can I Pay in Different Currencies?
Yes, you can pay in EUR, USD, GBP, or ISK in cash before your tour. Please note that any change will be given in ISK.

Whale Watching Tours in Reykjavik: See Amazing Marine Life

Join us for a whale watching tour in Reykjavik, where you can see humpback whales, orcas, and minke whales in their natural home, surrounded by stunning coastal views of Iceland.

Our experienced guides will share interesting facts about the whales, their behavior, and how we can protect them. Whether you visit in the warmer months to see the whales migrating or during winter for a chance to see the Northern Lights above the waves, our tours promise unforgettable experiences.

An Eco-friendly Adventure in Iceland

Our tours are eco-friendly, allowing you to enjoy the beauty of Iceland’s marine life in a responsible way. You’ll have the chance to learn about conservation while experiencing the wonders of the North Atlantic.

Book Your Whale Watching Tour Today!

Don’t miss out on this incredible adventure. 

Book your Reykjavik whale watching tour today and discover Iceland’s amazing wildlife!

 

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